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Complaints handling procedure

At Urbanist Architecture, we are committed to delivering an exceptional customer experience

Unfortunately, we recognise that things can go wrong sometimes, but telling us about it gives us the chance to fix things for you and make improvements.

The easiest and quickest to put things right for you is by speaking to our Practice Manager or Managing Director. We will endeavour to resolve your concerns as quickly as possible. However, if we find it is going to take longer, we will let you know within five working days and tell you when you can expect a full response.

Once we have reviewed your complaint in detail, we will contact you in writing to inform you of our understanding of the circumstances that led to your dissatisfaction with our services. At that point, you will be invited to make any comments that you may have in relation to our account of the proceedings.

In the unlikely event we have been unable to resolve your concerns, you can make a formal complaint to the Architects Registration Board or the Royal Institute of British Architects.

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We specialise in crafting creative design and planning strategies to unlock the hidden potential of developments, secure planning permission and deliver imaginative projects on tricky sites

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